Cancellation & Payment Policy

Mountain biking happens outside; guided rides, skills clinics and shuttles operate in all but the most extreme or unsafe weather conditions. Please check the weather before your activity and dress appropriately. Cog Wild will select alternate routes when necessary to minimize exposure to the elements and reduce damage to the trails. If Cog Wild needs to cancel because of circumstances beyond our control such as a global pandemic, forest fire or extremely poor air quality, etc. then the balance will not be collected. The deposit is still non refundable and credit will not be extended into the future. If the AQI is over 150 on any given day we’ll cancel guided rides and skills clinics in accordance with safety guidelines set by Oregon Health Authority. Shuttles will not be canceled since our staff are not working outside for long periods of time. Consider purchasing travel insurance to protect your investment. 

Cog Wild & CJC single day guided rides, skills instruction, shuttles and teams:

  • A non-refundable 25% deposit will be taken at the time of booking.
  • Remaining balance will be collected 48 hours before the start of your activity. 
  • Cancellations within 48 hours of your activity and no shows are not eligible for a credit or refund.

Custom or private guided rides, shuttles and CJC Team Travel:

  • A non-refundable 25% deposit will be taken at the time of booking.
  • A final guest count must be received 7 days prior to your event.. 
  • Remaining balance will be collected 7 days prior to your event. 
  • Cancellations received less than 7 days before the start of your activity no shows are not eligible for a credit or refund.

 Multi-Day Mountain Bike Adventures:

  • A non-refundable 25% deposit will be taken at the time of booking.
  • A final guest count must be received 14 days prior to the event. 
  • Remaining balance will be collected 14 days prior to your event. 
  • Cancellations received less than 14 days before the start of your activity no shows are not eligible for a credit or refund.